Refund policy

14-Day Easy Returns & Satisfaction Guarantee

We want you to love your Sicora purchase. If you are not completely satisfied, you may return your item in its original condition within 14 days of receipt for a refund or exchange (subject to our return eligibility requirements below).

Return Shipping Costs

  • Change of Mind, Disliked Designs, or Incorrectly Ordered Models: Return shipping costs are the customer's responsibility.
  • Product Defects or Our Mistake (Wrong Item Sent): We will cover all return shipping costs and make it right at no additional expense to you.

Return Eligibility

To qualify for a return, your items must meet the following criteria:

  • The item must be in the exact same condition that you received it: unworn, unused, without any missing contents, and in its original packaging.
  • Returned items must include all original packaging, accessories, manuals, and documentation.
  • Only items purchased directly from our online store (sicora.co) will be accepted.
  • Non-returnable items include products damaged through customer mishandling or normal wear and tear outside of manufacturing defects.

How to Return An Item

To start the return process, please contact our Customer Support team at support@sicora.co. Please include the following information:

  • Order number
  • Proof of purchase
  • Photos or video of the product (required if reporting a defect or incorrect item)

Faulty or Defective Products

If you receive a damaged, defective, or incorrect item, we are here to make it right immediately.

  • We will cover the return shipping costs and provide a prepaid shipping label or reimbursement for the return.
  • A video or photo of the defective or incorrect product is required for proof before issuing a replacement or full refund.

Exchanges (Wrong Phone Model Ordered)

Ordered the wrong phone model? No worries! We understand that mix-ups happen, and we're happy to help you get the right fit.

If you've accidentally selected the wrong phone model at checkout, you can request an exchange by contacting us at support@sicora.co.

A few things to keep in mind:

  • The original item must be unused and returned in its original condition.
  • Return shipping costs for customer-selected wrong models are the customer's responsibility.
  • Once we receive and inspect your return, we'll arrange to send out the replacement.
  • Exchanges are subject to product availability.

If we've made a mistake and sent you a different model from the one you ordered, we'll make it right at no additional cost to you.

Refunds

Once your refund has been processed, it can take up to 10 business days for your funds to return to your account. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.).

Cancelling or Amending Orders

We move fast! Because we process orders quickly, we can only accommodate changes or cancellations within 12 hours of the order being placed. If you change your mind after that window, simply wait for the item to arrive and initiate a return within our 14-day policy.

Contact Us

For any questions regarding your order or our return process, please reach out to us at support@sicora.co. Sicora is operated by MOMIXX EARTHWORK PTE. LTD., registered at 22 New Industrial Road, Primax #03-09 Singapore, 536208.